Refund policy
If you have received a damaged or wrong order please contact us within 7 days of receiving the item.
To be eligible for a return, your item must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fujiishoten@wearebhc.com. Please note that returns will need to be sent to the following address: 1716-21 Kitakomatsu, Otsu, Shiga, 520-0501, Japan
If your return is accepted, we’ll send instructions on how to send your package. Unauthorised return will not be accepted.
You can always contact us for any return question at fujiishoten@wearebhc.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have receive wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Vintage items
- Unautorised returns
- Returns due to customer-related circumstances
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fujiishoten@wearebhc.com.